First purchase 8 live sessions over 4 weeks · USD $200 upfront
Payment
The package price stated in your agreement and invoice is the price charged by Restart Fitness PH. Restart does not add a payment-processing surcharge and absorbs merchant and processor fees.
You are responsible for charges from your own bank, card issuer, currency-conversion provider, or transfer intermediary, and must arrange payment so Restart receives the full invoiced amount.
International USD packages are paid through PayPal. Local PHP packages are paid through Maya or bank transfer. Payment details appear on your invoice.
Payment is complete only after the full invoiced amount is confirmed received.
Refunds
All payments are final and non-refundable, subject to applicable law. This includes withdrawal, change of mind, unused or expired sessions, late cancellations, no-shows, and early departure from a fixed commitment.
An approved reschedule or medical pause changes timing only. It does not create a refund or account credit.
Package start and validity
Live Online Coaching and Personal Coaching validity begins on the first confirmed booked session, not the payment date. Program Only begins when your monthly cycle is activated in Trainerize. Payment is due before either begins.
Every new client receives one complimentary assessment and onboarding after payment and before delivery. It does not use a purchased session and is not repeated on renewal.
Sessions and attendance
Live Online Coaching and Personal Coaching sessions are scheduled for 60 minutes and may continue until that day's programmed work is finished.
Cancel or reschedule at least 24 hours before the booked start time. A later cancellation, or a no-show, counts as a used session. A genuine emergency creates no automatic waiver; I may approve an exception at my discretion.
You have a 15-minute lateness grace period and must tell your coach if you expect to be late. More than 15 minutes late without contact is a no-show. If you give notice of a longer delay, training proceeds only if I confirm the schedule allows it.
If I cancel a session, it stays unused and is rescheduled, and your expiry is extended if needed so you lose nothing.
Medical pause and freezes
One documented medical pause of up to 4 weeks is allowed per package. The term and expiry clock stop and then resume. A pause creates no refund or credit. Longer pauses need my approval.
A non-medical freeze is optional, paid, and subject to approval. Request it in writing at least 7 days ahead. The fee is USD $20 per complete week for Live Online Coaching or PHP 500 per complete week for Personal Coaching, paid before the freeze begins. One freeze is allowed per package, up to 2 weeks for 4 or 5-week packages and up to 4 weeks for 10 or 12-week packages. No service is provided during a freeze, and expiry extends by the approved period. Program Only has no mid-cycle non-medical freeze.
Renewal
Live Online Coaching and Personal Coaching packages do not renew automatically. Continuing requires a new package selection, capacity confirmation, and full payment. Unused sessions do not transfer. The First Purchase package cannot be repeated.
Program Only is a monthly service. It renews automatically only if you have given explicit recurring-billing consent. Give at least 15 days' written notice before the next billing date to stop the next renewal. The paid cycle continues to its end. Programmed sessions expire at the end of each cycle and do not roll over.
Restart gives at least 30 days' written notice before a new price applies to a future Program Only renewal.
Messaging and video review
After onboarding, communication runs through Trainerize. Ordinary messages receive a response within one business day, excluding weekends and declared non-business days. This is not continuous monitoring or emergency support.
Program Only video review applies only when I assign it in your program instructions. Feedback is delivered within 4 business days after a usable video is received.
Nutrition
Live Online Coaching and Personal Coaching include calorie and macronutrient targets when appropriate, practical food guidance, nutrition-related habit coaching, and progress-based adjustments. An individualized meal plan is not included unless separately assessed and approved. Program Only includes no nutrition service.
Capacity and waitlist
Each service has a limited number of active clients. When a service is full, you may join a waitlist at no cost. No invoice or payment is taken until a real start slot is confirmed, and waitlist position does not guarantee a start date.
Gifts
A package may be purchased as a gift and must be redeemed within 90 days. A gift does not guarantee fit, capacity, or a start date, and the recipient completes the normal intake and discovery call. Once registered to the recipient, a package is personal and non-transferable.
Pricing and promotions
Package prices are fixed. Promotions exist only when I have approved them in writing with stated eligibility and dates.